Exchange or store credit only, within two weeks of receiving, with receipt, and in original condition.
Policy not applicable to final sale item. Final sale items include socks, tights, bulk orders and discounted items.
Item for exchange after 2 weeks of receiving will be subjected to a 20% restating fee.
After 30 days of receiving, items are final sale.
A.L.TOGS reserves the right to deny any exchange that have been washed, worn, or altered in any way.
If we cannot resell it like new, we cannot accept it back for exchange.
Discounted items, screen printed, embroidered, and specially manufactured items are final sale. Any and all deposits and payments on these purchases are non-refundable.
A.L.TOGS approved schools: we offer shipping and receiving to and from your school bi-weekly during the school year.
June & Summer orders: exchange extension until September 14th.
What to do if I need to exchange: Contact us with your order number to arrange the exchange.
This website accepts credit cards. For debit payments you may send and e-transfer. For cheque or cash payments please contact us directly.
All credits to be issued in the form of an online coupon. No exceptions
When purchasing products, any information provided to us will be used strictly for the completion of your transaction.
No information provided to us will be distributed to other sources.
Shipping/Turn Around Time
On generic items, the customer is responsible for the return shipping charges.
A.L.TOGS approved school may do exchanges for FREE through the school. You must contact us FIRST before so we know how to accommodate you. Please do not leave anything at the school with letting us know FIRST.
After processing the following delivery options are as follows.
Need Assistance Text/Call(647)764-8647 Open: Monday to Friday (10am-6pm)